14-Day Return & Exchange Policy

Your satisfaction matters to us. You may request a return or exchange within 14 days of receiving your order.

To qualify for a return or exchange:

• The product must be unused and in its original condition.
• The original packaging, labels and accessories must be included.
• Proof of purchase or order number is required.
• The product must not be damaged after delivery.

Products that have been opened, used or altered may not qualify for return or exchange unless a manufacturing defect or an incorrect item was received.

If your order arrives damaged or incorrect, please contact us immediately and send clear photos or a video showing the condition of the parcel and product.

Shipping fees may be deducted from the refund unless the order arrived damaged, defective or incorrect.

To request a return or exchange, contact our customer service team through WhatsApp and provide your order number.